GDPR compliance

We are committed to protecting our users’ rights to privacy. We vow to disclose details of how DrumUp works in regards to privacy, terms, and personal data, and we fully support all efforts to ensure your protection online.

The following is a document meant to address any questions that you may have about your experience with us. We’re grateful for your interest to learn more about how DrumUp works and we’re happy that you’re a part of our community.


What’s GDPR? How will it affect DrumUp users?

On May 25th, 2018, The European Union’s General Data Protection Regulations (GDPR) have been scheduled to come into effect. It’s our intention to fully support and embrace the GDPR by design and, in all instances possible, to refrain from collecting and storing personally-identifiable information.

Our Privacy Policy transparently mentions each instance where personally-identifiable information is required and collected. This includes the email address and social accounts that you use to create an account on DrumUp. Regardless, we aim to provide privacy by default - which means that where data collection is not critical to the way DrumUp works, we won’t collect it. However, within the next few weeks’ time, you may see a few forms, pop-up boxes and emails requesting your consent to stay subscribed to DrumUp emails and allow data collection for tracking and other purposes. We don’t consider this information necessary to provide DrumUp’s services to you, and we intend to only apply it in activities that are indispensable to your DrumUp experience.

As such, you may write to us at any point and request for data collected on your behalf to be exported and delivered to you for your reference. We also promise to promptly fulfil any request by you to have said data deleted permanently.

The following are different aspects of the GDPR that we’re currently focussing on implementing to ensure your privacy.


Data Mapping

Status: Complete and in effect

We have reviewed all areas of DrumUp to ascertain which data sets we’re collecting and for what purposes. You can read more about what we’re collecting and for what purposes in our Privacy Policy. We have scrapped the data collection processes that are not integral to providing DrumUp services.


Privacy Policy

Status: Work in progress

We are revising our privacy policy and terms so they comply to GDPR mandates and so they transparently state all instances of personal data collection.


Cookie Policy

Status: Complete and in effect

Our cookie technology is in place to ensure that you don’t have to login to DrumUp each time you visit the website. This is accomplished by securely storing and accessing your data on your desktop as cookies, which can be prevented via browser settings. None of our other processes require the use of cookies.


Deletion, Access & Portability of Data

Status: Complete and in effect

As a DrumUp user, you retain the right to request deletion of all personally-identifiable information collected on your behalf to enable DrumUp’s services. You may, at any point, write to us and request the access, transfer or permanent deletion of all data pertaining to your account on DrumUp.


Modification of Data

Status: Complete

A user can update their information within their DrumUp account under “Profile and account” or write to us at support@drumup.io with their latest information.


Affiliates

We commit to displaying a list of all current affiliates (referred to on our Privacy Policy) whose services are integrated with DrumUp. An affiliate refers to any third party that we share personally identifiable info with.

As of May 25, 2018, here is that list:

  • AWS
  • Google
  • Sendgrid
  • Sumo
  • FreshSales
  • Capterra
  • LeadWorx

FAQ about GDPR and DrumUp


Q: Does the GDPR change how I can use DrumUp?

A: No. DrumUp’s features and functionality will remain unaffected by the GDPR.


Q: How does DrumUp collect data via e-mail, forms and tracking?

A: We only collect data when a user signs-up for DrumUp’s services. Where data tracking is enabled across our website and apps, it does not include any personally-identifiable information. All data collected during tracking is aimed at providing a seamless customer experience on the DrumUp app.


Q: As a social media marketer, how will the GDPR affect me?

A: If you represent a business with customers in the European Union, the GDPR will be applicable to you when you are handling personal data of those customers. We will shortly publish a blog post about what the GDPR really is and what social media marketers such as yourself should know about it. We will ensure that it sufficiently addresses your concerns, but suggest that you seek the advise of a legal counsel to confirm that you’re compliant.


Privacy Policy


Last updated: May 24, 2018


You can find our updated Privacy Policy below. Here are the highlights of recent changes to the policy, made to ensure the safety of your data:

  • Clarity as to what data is collected and for what purpose
  • Clarity on the validity and use of said collected information

Read more

Terms of Use


Last updated: May 24, 2018


Please find an updated version of our Terms of Use below. Here’s an overview of recent changes we made to the Terms of Use:

  • Clarity on what types of content are likely to be deleted without warning on being considered defamatory or illegal subject matter
  • Altered process for account suspension or removal

Read more